PSW Registration Guide 2026: How to Subscribe on the PSW Portal (Pakistan Single Window)
PSW (Pakistan Single Window) is the national trade platform where importers, exporters and customs agents file declarations, link bank profiles and apply for permits from more than 20 government agencies. Before you can use the PSW portal, you need a PSW subscription. This guide covers every step of PSW registration in Pakistan: the PKR 500 fee, NADRA biometric verification, Customs registration, bank profile linking and renewal.
Quick Facts: PSW Subscription at a Glance
| Item | Detail |
|---|---|
| Fee | PKR 500, one time, non-refundable |
| Validity | 2 years (under SRO 2296(I)/2022), then renewal for PKR 500 |
| Payment Method | PSID via bank counter, ATM, internet banking or mobile banking (1Bill) |
| PSID Expiry | 2 days after generation (application restarts if expired) |
| Biometrics | Any NADRA e-Sahulat franchise across Pakistan |
| Portal Login | app.psw.gov.pk (Information site: psw.gov.pk) |
| Official Helpline | 021-111-111-779 | support@psw.gov.pk |
What is PSW Pakistan?
Pakistan Single Window is set up under the Pakistan Single Window Act, 2021, with Pakistan Customs as the lead agency. It lets traders submit standard information once, through a single entry point, to meet import, export and transit requirements. WeBOC remains the Customs Management System behind it, but for traders PSW is the main interface: all WeBOC trader functions are available in PSW, and filing through PSW's Single Declaration is mandatory whenever a shipment needs a licence, permit or certificate from another agency.
Who can register on the PSW portal?
- NTN holders: Sole proprietors, registered partnerships (AOPs) and corporate companies.
- FTN holders (Free Tax Number): Government and diplomatic missions through a dedicated flow.
- Foreign nationals: Registered through a dedicated verification flow that verifies a Pakistani commercial bank account instead of NADRA biometrics.
- Licensed customs agents: Who subscribe and then register in the Customs Agent operational role.
For a company, director data is fetched directly from FBR records, and any one authorized director can complete the subscription using their own CNIC, mobile number and biometrics.
Documents and Details You Need Before You Start
- NTN, FTN or STRN: With the FBR record up to date. PSW pulls your business name, address and email directly from FBR.
- Access to the email registered with FBR: OTPs and your initial login activation link go there. If you cannot access it, update it in FBR IRIS before starting.
- Mobile SIM registered against subscriber's own CNIC: PSW checks this against the Pakistan Mobile Number Portability Database (PMD). A SIM registered to the company or someone else will be rejected.
- Original CNIC: Required physically for fingerprint biometric scanning at NADRA e-Sahulat.
- SECP registration number or CUIN (for companies): Needed for corporate entity validation.
- Commercial bank account with a PSW-integrated bank: For associating your banking profile after subscription.
- Google Chrome on a computer: This is the official browser specified in the PSW User Manual for stable session execution.
PSW Registration: Step-by-Step
1 Step 1: Start the Subscription on psw.gov.pk
Visit the official portal at www.psw.gov.pk, click Subscribe, read and accept the statutory Terms and Conditions, and click Proceed.
2 Step 2: Validate Your NTN
On the Subscription Information page, select NTN holder (or FTN holder). Enter the first 7 digits of your NTN and click Validate. PSW automatically fetches your STRN, company name, principal activity, CNIC, business name, address and email from FBR. Verify these details carefully; if anything is incorrect, update it with FBR before continuing.
3 Step 3: Enter CNIC and Mobile Number, Then Generate the Voucher
Enter your CNIC and your personal mobile number without the leading zero (for example, 3331234567). Click Generate Voucher. PSW creates a Payment Slip ID (PSID) and an Application ID, sending both to you via SMS and email. Keep the Application ID safe: you will need it at NADRA e-Sahulat and to resume an unfinished session.
4 Step 4: Pay the PKR 500 Fee
Pay the statutory non-refundable PKR 500 PSID through any of the four documented Alternate Delivery Channels:
- Mobile banking: Open your banking app, choose 1Bill or Bill Payment, enter the PSID, and confirm payment.
- Internet banking: Via your commercial bank web portal under bill/invoice payments.
- ATM: Select 1Bill / Bill Payment at any commercial bank ATM.
- Bank counter: Over the counter cash deposit at any commercial bank branch.
Important: The PSID voucher expires after 2 days. If it lapses before payment, you must start over from Step 1. Once paid, the subscription status updates to Paid; click Refresh on the portal if it does not update instantly, then click Proceed.
5 Step 5: Verify Your Mobile and Email by OTP
On the Information Authentication screen, click Send OTP. Enter the 6-digit verification codes sent separately to your registered mobile number and FBR email address, then click Submit. If you receive the error message "Mobile Number does not belong to entered CNIC", the SIM card is not registered under your personal CNIC. You must use a SIM registered strictly under your name.
6 Step 6: Complete Biometric Verification at NADRA e-Sahulat
PSW will send you an email notification instructing you to complete biometric verification. Visit any physical NADRA e-Sahulat franchise with:
- Your original valid CNIC.
- Your PSW Application ID (received via email and SMS).
- The mobile phone carrying your registered SIM card.
Only the individual whose CNIC was submitted can perform the fingerprint scan. Once the NADRA operator confirms the biometric match, your Biometric Status updates to Verified. Return to the PSW application page and click Proceed.
7 Step 7: Create Your Password and Log In
PSW emails your permanent User ID (UID) along with a secure password generation link. Your password must be at least 8 characters long, containing at least one uppercase letter, one number, and one special character. PSW automatically blocks common dictionary patterns such as city names or consecutive numbers. Once set, access the official trade portal at app.psw.gov.pk.
After Subscription: Register with Customs as a Trader
Crucial Requirement: Completing the initial subscription only creates your portal credentials. You cannot file Goods Declarations (GDs) or clear cargo until you register your operational role with Pakistan Customs.
- Log in to the PSW portal at
app.psw.gov.pk. You arrive at the Registration dashboard. - Click Trader.
- Select your registered business name, business address and operating city, and choose the user sub-type: Commercial or Non-Commercial.
- Upload the required verification documents. If your business has multiple directors or partners, upload an official Authority Letter.
- Click Submit. Complete Trader operational features will now activate on your dashboard.
Note: Licensed customs agents follow the same dashboard workflow, clicking "Customs Agent" and validating their licence number. FTN holders cannot register as customs agents.
Link Your Bank Profile in PSW
Under State Bank of Pakistan regulations, PSW has completely eliminated the old manual Electronic Import Form (EIF) and Electronic Form E (EFE). These paper workflows are replaced by digital bank profiles exchanged electronically between PSW and your Authorized Dealer bank.
- In the PSW portal, navigate to Registration > Banks > Associate New Profile.
- Select your commercial bank and enter your 24-digit IBAN, along with the email and mobile number your bank maintains on record for that account. Details must match the bank's KYC ledger exactly.
- Click Submit. Your bank verifies the profile over EDI (Electronic Data Interchange) and assigns authorized payment modes for import and export transactions.
You can associate multiple commercial bank accounts with a single PSW User ID. When filing a Goods Declaration, simply select your linked bank and attach the relevant Financial Instrument (Letter of Credit, Advance Payment, or Contract/Collection). Your bank transmits the instrument digitally to PSW, eliminating physical branch visits. Open-account trade transactions require no Financial Instrument.
Authorize Your Customs Clearing Agent
If a licensed clearing agency handles port clearance on your behalf, you must authorize them inside the PSW portal. The clearing agent must already hold an active registration in the Customs Agent role.
To authorize New Line Freight Systems for import customs clearance at Karachi Port Trust (KPT), Port Qasim (QICT), or South Asia Pakistan Terminals (SAPT), contact our Zamzama operations desk at +92 321 2020154 and we will provide the exact licence credentials to link.
Common PSW Registration Errors and Fixes
| Error or Problem | Cause | Official Fix |
|---|---|---|
| "Mobile Number does not belong to entered CNIC" | The SIM is registered to someone else or to a corporate entity. | Use a SIM registered against your personal CNIC. Enter the number without the leading zero. |
| No OTP or login email arrives | The email address in FBR IRIS records is outdated or inaccessible. | Update your email in FBR IRIS, then restart or resume your PSW application using your Application ID. |
| PSID voucher expired | The PKR 500 fee was not paid within the mandatory 2-day window. | Start the subscription again from Step 1; a fresh PSID voucher will be generated instantly. |
| Fingerprints not matching at NADRA | Worn or faded fingerprints due to age, manual labor, or medical condition. | Click the link in PSW's biometric email to submit an electronic undertaking. After Trader registration, appear for physical verification before the Assistant/Deputy Collector (AC/DC User ID) at your city's Customs Collectorate. |
| Bank profile rejected | Email or mobile differs from bank records, or the bank is not integrated with PSW. | Verify with your branch manager which contact details are on record, or use an account at a fully integrated commercial bank. |
| Need to change CNIC, mobile or city later | Core profile details are locked after initial subscription. | Navigate to Profile Management > Update/Sync Profile. This costs PKR 500; a CNIC revision requires fresh NADRA biometric verification. |
PSW Subscription Renewal
Your PSW subscription remains valid for two years under SRO 2296(I)/2022. PSW sends automated alerts one month prior to expiration. To renew, log in to the portal, navigate to Profile Management, click Renew Subscription, pay the PKR 500 PSID within 10 days, complete the automated FBR, OTP, and PMD checks, and repeat biometric verification at NADRA e-Sahulat. An expired subscription immediately halts all pending Goods Declarations, so initiate renewal promptly.
PSW Registration FAQs
How much does PSW registration cost?
PKR 500, paid once through an automated PSID voucher. Renewal every two years costs an additional PKR 500.
How long does PSW registration take?
The online steps take minutes. Most of the time depends on your physical visit to NADRA e-Sahulat. PSW reports that the average time to receive a User ID has dropped to just a few minutes once biometrics are confirmed.
What is the PSW portal login address?
The logged-in trade application is located at app.psw.gov.pk. The general information and circulars site is psw.gov.pk.
Can I use my company's mobile number?
No. The mobile number must be registered against the personal CNIC of the director or sole proprietor subscribing. Corporate SIM cards registered under company NTNs are rejected by the PMD verification gateway.
Do I still need WeBOC?
Not separately. WeBOC remains the Customs operational engine behind the scenes, but once you register your Trader role in PSW, all WeBOC functions are handled directly inside the PSW portal.
Can I resume an incomplete application?
Yes. Use the unique Application ID sent to your email and SMS to resume your subscription workflow from where you left off.
Need Help with PSW or WeBOC?
Our compliance team in Zamzama, Karachi handles PSW subscriptions, Trader registration, bank profile issues, and clearing agent authorization for commercial importers clearing through KPT, Port Qasim, and SAPT.
Primary sources: PSW Subscription page and FAQ; PSW Subscription and Registration with Customs User Manual; SRO 2296(I)/2022.